Service
Website maintenance and support
Websites do not stay healthy by themselves: software ages, forms silently break, and small changes pile up. Our support plans keep your site fast, secure and current — with a human who already knows your build.
Updated July 2026
Problems this solves
- Nobody notices the contact form broke until a customer mentions it.
- Software updates are ignored because “last time everything broke”.
- Small content changes wait weeks for a developer to respond.
- There is no backup you have ever actually seen restored.
- Search performance is unmonitored, so decay goes unseen.
What's included
- Hosting, domain, DNS and SSL administration
- Software and dependency updates, tested before deploy
- Automated backups with periodic restore verification
- Uptime and form monitoring with proactive fixes
- Monthly change time for content and small improvements
- Search Console review and plain-language monthly reporting (plan-dependent)
- Priority response targets on business and ecommerce plans
- Quarterly improvement recommendations from real usage data
What's not included
Clear exclusions protect your budget and our working relationship — anything below can be scoped separately when you need it:
- Rebuilds and major features (quoted as projects)
- Support of third-party builds without an initial assessment
- Emergency work outside plans (available at the published hourly rate)
Pricing and packages
Indicative ranges for this service are published openly on our pricing page. Every project gets a fixed, itemised quote after one scoping conversation.
Frequently asked questions
What does website maintenance cost?
Plans run from essential care for simple sites to ecommerce and application support with response SLAs — indicative monthly ranges are published on our pricing page. All plans are month-to-month with notice; support should be earned, not locked in.
Can you take over a website someone else built?
Usually yes, after a short paid assessment that checks hosting access, software state, backups and the risks we would be inheriting. The assessment produces a stabilisation list; from there the site joins a normal plan.
Related pages
Prefer a fixed-price SEO audit first?
Small sites: the SEO Audit & Priority Fix Pack (R1,999). Larger, ecommerce or catalogue sites: the Advanced SEO Audit (R5,999) with architecture review and a 90-day roadmap.
Get a straight quote for this work
Tell us what you need and get a straight answer — clear scope, indicative pricing and a fixed quote after one scoping conversation.