Service
Website maintenance and support
Websites do not stay healthy by themselves: software ages, forms silently break, and small changes pile up. Our support plans keep your site fast, secure and current — with a human who already knows your build.
Updated July 2026
Problems this solves
01
Nobody notices the contact form broke until a customer mentions it.
02
Software updates are ignored because “last time everything broke”.
03
Small content changes wait weeks for a developer to respond.
04
There is no backup you have ever actually seen restored.
05
Search performance is unmonitored, so decay goes unseen.
Relevant proof
Maintenance is recurring care, not a portfolio screenshot. No fabricated uptime or ranking claims.
- Ask for the care-plan scope on pricing and process pages — proof is the method and response targets, not a vanity metric.
What's included
01
Hosting, domain, DNS and SSL administration
02
Software and dependency updates, tested before deploy
03
Automated backups with periodic restore verification
04
Uptime and form monitoring with proactive fixes
05
Monthly change time for content and small improvements
06
Search Console review and plain-language monthly reporting (plan-dependent)
07
Optional Measurement & Reporting add-on (R1 250/mo): monthly conversion reporting, Looker Studio dashboard upkeep and a plain-English insight readout
08
Priority response targets on business and ecommerce plans
09
Quarterly improvement recommendations from real usage data
What's not included
Clear exclusions protect your budget and our working relationship — anything below can be scoped separately when you need it:
01
Rebuilds and major features (quoted as projects)
02
Support of third-party builds without an initial assessment
03
Emergency work outside plans (available at the published hourly rate)
Pricing and packages
Indicative ranges for this service are published openly on our pricing page. Every project gets a fixed, itemised quote after one scoping conversation.
Frequently asked questions
What does website maintenance cost?
Plans run from essential care for simple sites to ecommerce and application support with response SLAs — indicative monthly ranges are published on our pricing page. All plans are month-to-month with notice; support should be earned, not locked in.
Can you take over a website someone else built?
Usually yes, after a short paid assessment that checks hosting access, software state, backups and the risks we would be inheriting. The assessment produces a stabilisation list; from there the site joins a normal plan.
Can you report on my results each month?
Yes — via the optional Measurement & Reporting add-on (R1 250/mo), stackable on any support plan. It builds on the once-off Analytics & Conversion Tracking Setup: we keep GA4 and Consent Mode v2 configuration healthy, maintain the Looker Studio dashboard, and turn the numbers into a plain-English monthly readout you can act on. For capped technical and on-page search work, see Search Care at R3 950/mo. Month-to-month, no lock-in.
Related pages
Prefer a fixed-price SEO audit first?
Small sites: the SEO Audit & Priority Fix Pack (R2 950). Larger, ecommerce or catalogue sites: the Advanced SEO Audit (R8 500) with architecture review and a 90-day roadmap.
Get a straight quote for this work
Tell us what you need and get a straight answer — clear scope, indicative pricing and a fixed quote after one scoping conversation.